Refund policy

All Sales Are Final

All purchases from TCGLugia are final sale. We do not accept returns, exchanges, or cancellations for change of mind, price changes, duplicate purchases, or condition preferences that were disclosed in the product listing.

Incorrect, Damaged, or Misdescribed Orders

If you receive an incorrect item, an item damaged in transit, or an item that is materially different from its listing, contact us at aizenimportsca@gmail.com within 48 hours of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. Keep all original packaging while we review the claim.

Where a claim is approved, TCG Lugia may provide a replacement, store credit, or refund, as appropriate and as required by applicable law. Do not return an item unless we provide return instructions.

Mandatory Consumer Rights

Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer protection law. Customers in jurisdictions that provide mandatory cancellation or withdrawal rights may exercise those rights as required by law.

Contact

Questions about this policy can be sent to aizenimportsca@gmail.com.