Terms of service

Overview

This website is operated by TCG Lugia. Throughout the site, “we,” “us,” and “our” refer to TCG Lugia. By visiting our site or purchasing from us, you agree to these Terms of Service and all policies referenced here. If you do not agree, do not use the site.

Eligibility and Acceptable Use

You must be the age of majority in your jurisdiction or have permission from a parent or legal guardian to use this site. You may not use our products or services for unlawful purposes, interfere with the site, attempt unauthorized access, transmit malicious code, scrape the site in a manner that disrupts service, or violate the rights of others.

Products and Collectibles

Trading cards and collectibles may vary in colour, centering, print quality, packaging, and other manufacturing characteristics. Product images are provided for identification and illustration. For individually photographed singles or graded cards, we aim to show the actual item; for sealed products or products with stock imagery, the item received may have minor packaging or production variations.

Card condition, grading company, grade, card number, language, edition, and other material details are stated in the applicable listing when available. Third-party grades and authentication opinions are issued by the named grading company and are not independently guaranteed by TCG Lugia.

Prices, Inventory, and Orders

Prices and availability may change without notice. We may correct typographical, pricing, inventory, or product-description errors and may reject or cancel an order affected by an error, suspected fraud, payment failure, inventory discrepancy, purchase limit, or other reasonable operational concern. If payment has been captured for a cancelled order, the applicable amount will be refunded.

An order confirmation acknowledges receipt of your order and does not guarantee acceptance. We may limit quantities per customer, household, payment method, or address.

Payment

You agree to provide current, complete, and accurate billing and account information. Payments are processed through Shopify and the payment providers offered at checkout. Applicable taxes, shipping charges, duties, and fees are shown or described during checkout where available.

Final Sale

All products are final sale except for incorrect, damaged, or materially misdescribed items and except where applicable law provides a mandatory remedy. Please review our Return and Refund Policy before purchasing.

Shipping

Shipping availability, processing, delivery estimates, customs charges, and address responsibilities are governed by our Shipping Policy. Delivery dates are estimates unless expressly stated otherwise.

Intellectual Property

The site design, original text, TCG Lugia branding, graphics, and other original content belong to TCG Lugia or our licensors and may not be copied, reproduced, distributed, or commercially exploited without permission. Product names, game titles, character names, and third-party trademarks belong to their respective owners. TCG Lugia is an independent retailer and is not affiliated with or endorsed by those rights holders unless expressly stated.

Third-Party Services and Links

Parts of the service may rely on Shopify, payment processors, carriers, analytics providers, and other third parties. Third-party websites and services are governed by their own terms and policies. We are not responsible for third-party content or services except as required by law.

Privacy

Our collection and use of personal information are described in our Privacy Policy. By using the service, you acknowledge that information may be processed by Shopify and relevant service providers as necessary to operate the store.

Disclaimer

To the fullest extent permitted by law, the site and services are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free access, future market value, investment performance, competitive playability, or that collectible values will rise or remain stable. Nothing in these terms excludes warranties or rights that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by law, TCG Lugia and its owners, personnel, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or products. Where liability cannot be excluded, it is limited only to the extent permitted by applicable law.

Indemnification

You agree to indemnify and hold harmless TCG Lugia from third-party claims arising from your unlawful use of the service, violation of these terms, or infringement of another person’s rights, except to the extent caused by our own unlawful conduct.

Severability and Waiver

If any provision is held unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver.

Termination

We may suspend or terminate access for material violations of these terms, suspected fraud, abuse, or unlawful activity. Obligations and liabilities incurred before termination survive where appropriate.

Governing Law

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, without limiting mandatory consumer rights that apply in your place of residence.

Changes

We may update these terms by posting a revised version on this page. Changes apply from the posted effective date and do not retroactively remove rights already accrued under applicable law.

Contact

Questions about these terms may be sent to aizenimportsca@gmail.com or mailed to TCG Lugia, 7300 Victoria Park Ave, Unit E, Markham, ON L3R 1J1, Canada.