Shipping policy

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days exclude weekends and statutory holidays. Processing time is separate from carrier transit time. During major releases, promotions, or unusually high order volumes, processing may take longer.

Worldwide Shipping

TCG Lugia ships worldwide where carrier service and applicable law permit. Available shipping methods, rates, and estimated delivery times are shown at checkout based on the destination and order contents.

Delivery Estimates

Carrier delivery estimates are not guaranteed. Delays caused by carriers, customs, weather, service interruptions, incorrect addresses, or events outside our reasonable control may occur. Tracking information is provided when included with the selected shipping service.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless Shopify checkout expressly states that these amounts were collected, the customer is responsible for paying them. TCG Lugia cannot undervalue orders or mark purchases as gifts.

Address Accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact aizenimportsca@gmail.com immediately if an address correction is needed. We cannot guarantee changes after processing begins. Additional shipping charges may apply to orders returned because of an incorrect, incomplete, or refused address.

Lost or Damaged Shipments

For a damaged shipment, contact us within 48 hours of delivery with your order number and photographs of the item, packaging, and shipping label. For a shipment that appears lost, contact us after the carrier’s estimated delivery window has passed. Keep all packaging while a carrier claim is reviewed.

Contact

Shipping questions can be sent to aizenimportsca@gmail.com.